Reference CodeSR-RA-2026-05
RegulatorSEBI (India)
StatusActive / Verified
Effective DateJuly 2026
Grievance Redressal Support Grid
If clients have queries or complaints, they should follow the designated escalation matrix levels below. We verify and address all logged tickets diligently.
| Escalation Level | Target Contact | Contact Coordinates | Resolution SLA |
|---|---|---|---|
| Level 1: Query Support | Client Support Team | Email: sahai.shivendra@gmail.com | 48 Working Hours |
| Level 2: Grievance Escalation | Compliance Officer: Shivendra Sahai | Phone: +91 9717265750 Email: sahai.shivendra@gmail.com | 15 Calendar Days |
| Level 3: Regulatory filing | SEBI SCORES / Smart ODR | scores.sebi.gov.in smartodr.in | Subject to SEBI Timelines |
Designated Compliance Officer Details
Name: Shivendra Sahai
Address: Kh 103, Kavi Nagar, Ghaziabad, Ghaziabad, Uttar Pradesh, 201002
Mobile Number: 9717265750
Email ID: sahai.shivendra@gmail.com
Working Hours: Monday to Friday, 10:30 AM to 5:30 PM
Direct Grievance Contact
Compliance Officer Email: sahai.shivendra@gmail.com | SLA: 15 Calendar Days